Sep 222010
 

Just a note for you guys. I was searching for this and it was incredibly hard to find out any information, so I thought I’d create something that could be easily indexed when searched for.

Symptoms:

You try to upgrade the processor on a DL360 G5 to a Quad-Core processor and you receive the message:

“The revision of the Intel (R) 5000 series chipset on the system board does not support the installed processor type. System halted!”

Cause:

There are two separate motherboards that were being shipped with the DL360 G5. The first version of the motherboard only supported 50xx and 51xx dual core Xeon processors. This version shipped with the earlier products.

The second version supported 54xx quad core Xeon processors.

Part Numbers:

412199-001 – Only supports 50xx and 51xx Dual-Core

436066-001 – Supports up to 54xx Quad Core Processors.

435949-001 – (Not Confirmed) Supports up to 54xx Quad Core Processors. (Updated March 22nd, 2011)

  19 Responses to “HP DL360 G5 – Processor Upgrade – Dual Core to Quad Core”

  1. My first visit to your site, and I must say that everything on here is relevant to my current workload as a (finally!) independent service provider.

    Thanks for the great info! Like you stated, I couldn’t locate any relevant info on this problem when I popped in two 2.5Ghz quad cores into one of these servers.

    You saved me a lot of grief as I am now able to easily ID a spare box that does have the newer motherboard without trial and error.

    I will keep an eye one your site as you share some great insights.

    Thanks, Ed in Southern California.

  2. Great!

    I’m glad I could help! Good luck with the biz!

    Stephen

  3. Hi Stephen,

    great info. Thank you It was very helpful.

    Just wondering If I am to put in an 54xx Quad Core Processors into the DL360 G5.
    Can i used the same heat sink that is used by the current processor Duo-core 1.6ghz.
    Or do I need to get a new heat sink that is for the 54xx Quad Core Processors.

    Many Thanks

    Regards
    Ed

  4. Hi Eddy,

    No problem.

    I don’t know for sure, but technically the heat sink should fit. I’m not sure if it would be enough for the temperatures though. When I first discovered that some of the DL360′s couldn’t take the quad core procs, it was when I actually put in one into a DL360 that came up with the error. I used the heat sink off a dual-core for the Quad-core proc.

    Keep in mind this MAY or MAY NOT be enough for the temperatures of the quad core. If you try it out, keep a close eye on the temps to make sure you don’t fry anything.

    Keep in mind it’s always a good idea to use HP’s processor addition kits, they come with a processor and also a heat sink for the specific system you will be installing it in to.

    Stephen

  5. Hi Stephen

    Thanks for the advise. Wil keep you posted on any out come.

    Cheers
    Ed

  6. Wow, VERY frustrating. If my 360′s weren’t 5 years old I would be barking at Customer Service that they sold us a product that was mis-represented. They should provide the proper system board that supports what their website claims…

    I will probably buy a couple of used 436066-001′s so I can make use of these new cpu’s I bought. Any thoughts on if it would be a direct replacement or will I need to consider anything else that might creep up while replacing it.

    Thanks for the info,

    Chris

  7. Tell me about it… It took me forever to find this out! lol

    Anyways… I’m not sure but I don’t see why you can’t simply swap out the server mobos with the new ones. Just keep in mind that I don’t know if the RAID controller is built in, or simply a module that can be swapped, or that the embedded raid card is specific for each mobo…

    Stephen

  8. Glad I found your post when I google searched the error. Good point about the RAID controller. Other than that, I hope the chipset is similar enough so that Windows doesn’t freak out when I boot up after the swap. Will let you know how it goes. Got the board refurb for 199 shipped.

  9. All went well. Board swap was easy, and the boards I bought from Serversupply had the same RAID module so no issues there. Needed a Bios update to post with the new quad cores, but after that all was well. These will serve nicely as HyperV host boxes. Thanks again for your post.

    Chris

  10. Yeah, it pretty misrepresenting when it comes to the G5 servers. Same thing with the DL380′s where the 407749-001 board takes only the Dual Core procs and the 436526-001 takes the Quad Cores

    Angelo
    HP Product Manager
    awan@impulsetech.us

  11. Hi All,

    Need guidence. I plan to update the BIOS for HP DL360 G5 server so that it
    can recognised 54xx processor.

    The server now does not have any harddisk or OS intalled.
    Would like to know how can I perform the BIOS update, as what are the setups I need to do as I am completely new to bios update for server.
    Many Thanks for all your help.
    Regards
    Eddy

  12. Hi Eddy,

    If the motherboard itself is actually one of the motherboards that can support it (one of the two part numbers listed above), and if it is simply just a BIOS update you need this should be fairly easy.

    HP has a “Firmware Maintenance” DVD. It is a simple ISO file you can download, burn to a CD and boot the server off of. This DVD will update various firmware on your HP Server (such as BIOS, RAID Controller, Drives, iLO, etc…).

    For the DL360 G5, the DVD ISO is available at:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=ca&prodTypeId=15351&prodSeriesId=1121486&prodNameId=3288144&swEnvOID=4064&swLang=8&mode=2&taskId=135&swItem=MTX-94560dcc34e845edbb13a26792

    Simply burn, boot your server, and follow the instructions. Hope this helps…

  13. Hi Stephen,

    Many Thanks for the advise. Will give it a try and update you the results.

    Regards
    Eddy

  14. Hi Stephen,

    Update was successfully completed automatically using the downloaded file that was burn to CD.

    Many Thanks for the advise.

    Regards
    Eddy

  15. I purchased a DL360 G5 off ebay with motherboard 435949-001 I also purchased two 5420 quad core procs after installing them the system never boots and fans run at full speed. Is there a bios update that with fix this or does this motherboard not support this proc?

    Thanks,
    Neil

  16. Hi Neil,

    I haven’t had a chance to confirm that, but I heard that it might support the processor. I would go ahead and download the latest Firmware Maintenance CD and update the firmware/BIOS of the server to see if it helps.

    Sorry I couldn’t be of more help.

  17. How do you know which motherboard you have without opening up the server ?

  18. Hi Slip,

    As far as I know you need to open the server to identify the motherboard part number…

    Stephen

  19. Hi There thanks for the great article, for those that asked about 436066-001 and the fans just running at full speed and nothing else happens, This IS due to the Firmware being too low, how I got around this is to put in a dual core processor that is supported and then upgrading the Firmware (I used FWDVD 10.10-0) and once complete put in you Quad and your good to go.
    Hope this helps someone as I know when it happened to me had to work out how to get it going.

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