Well, I thought I’d share a recent experience with all of you…
About a month ago, one of my clients underwent a Static IP change. Their provider notified them that due to network changes, their Static IP addresses for their servers were getting updated. This isn’t odd, completely normal, and usually happens once every 3-5 years.
Here’s where things get messed up:
Shortly after the change even though SPF records, Reverse DNS, DNS, and blacklists had been checked/configured, for some reason we were having issues sending e-mail to a handful of organization. After a couple of weeks, one of the recipients got their IT department to check in to why. Turns out SORBS had the new Static IP blacklisted.
SORBS had the IP listed as a dynamic (non-static) IP. Keep in mind, my client was using a business connection from one of the largest ISPs in Canada with networks throughout all of North America.
At first, I thought no big deal, I’ll just fill the form out to de-list. Turns out there is no form, you have to register to their site. I found this extremely odd, I don’t want anyone knowing my contact information, I’m not even an employee of the company, and on top of all this, why would they need us to register?
So I registered, waited 30 minutes for a confirmation e-mail to log in, and BAM, got an SQL error when trying to log on to their site, couldn’t go any further. I needed to get this de-listed ASAP. Stuck as a guest on the site, I tried to find a way to contact them via e-mail or some other means, turns out they don’t allow you to contact them unless you are registered.
So at this point I was stuck. I contacted my client’s ISP and asked if there was anything they could do to assist. The ISP responded, and actually mentioned that SORBS regularly does this. Apperently all ISPs send out static IP lists to all Blacklists but SORBS refuses to update it unless the ISP pays a very large “exuberant” amount of money. If the ISP does not pay, they don’t update them. ISP said there was nothing they could do.
I finally decided to just e-mail “email@example.com” and explain the situation. The e-mail was accepted, however no response.
So here we are 5 weeks later and we are still listed and my client is complaining of 1 more organization they can’t send to. Thankfully today out of nowhere my account works on their website, and I was FINALLY able to put through the de-list request.
Why would anyone use this RBL? What a pain!