Shaw WideOpen Internet 150 / Business Internet 150

Last Friday I read online Shaw had released a new offering for their coax (cable) customers. Speeds of 150mbps down and 15mbps up. Checked out their website and found the accompanying business package (Shaw Business Internet 150).

Called up, requested a quote and pulled the trigger. As always Shaw sweetened the deal for me as I’ve been a long time customer and have quite a few additional services (phone, extra cable modem, numerous static IPs, etc…).

Had the install booked for today, just got everything setup. Here’s some initial speed tests I want to share with you:

I have to say I’m quite impressed! I actually had to do some tweaking on my firewalls IPS system to handle the bandwidth.

The residential plan offers 1TB of data per month, whereas I believe the business plan offers unlimited data.

Happy downloading!

Update: August 13th, 2016

I just wanted to post an update after running with this service for a while now. It’s been great, no changes in speed, and latency is great!

I have however identified one issue (observed at some client sites): When scheduled or emergency maintenance is performed on Shaw’s side, when the maintenance completes, the cable modem reports as being online, however the internet connection is lost and doesn’t come back up. A restart or power cycle is required on the Hitron modem to bring services back online. I noticed this around a month ago with a client, and found out as of 2 weeks ago it is a confirmed issue, and Shaw is working on resolving this with the Hitron modems.

Also, some users may be noticing issues with VPN connections. When packets go in/out that are larger than 1500 bytes and are fragmented, I noticed on one Hitron modem that the cable modem was dropping these fragmented packets. This is noticeable on VPN connections. Typically a power cycle temporarily resolves this issue, however it occurs again within a couple days. Shaw confirmed this was a firmware related issue and rolled back the cable modem’s firmware for that specific client and it resolved the issue. I have not seen this issue occur on my Hitron modem. To test for this issue, send a ping from the effected site towards the internet to a host using this command, or send a ping from the internet to an IP at the effected site:

ping enterhosthere -l 2000

This command will send a 2000 byte ICMP packet to a host. Typically MTUs on network are 1500, so the packet will be fragmented and should go through. If it drops and you know the destination should accept it, then you are experiencing this issue. You should place a support call, explain the issue and request a firmware downgrade. This may have been resolved by the time I posted this note.