Many months ago, I configured the HPE Insight Online – Direct Connect on all my HPE Proliant DL360p Gen8 servers running VMware vSphere 6.5. This service is available with active support contracts (warranties), and allows your servers to “phone home” to HPE for free. This allows service and health information to be broadcast to your HPE passport and support account, to pro-actively manage, monitor, and maintain your servers. Information on the service can be found at https://www.hpe.com/ca/en/services/remote-it-support.html.
This is all pretty cool, but does it work? Read below!
I woke up this morning to notifications from my own monitoring system that a fan failure had occurred on one of my HPE Proliant server ESXi hosts. All my servers have fan redundancy so the server continued to run without problems. Scrolling through my other overnight e-mails, I also see e-mails from HPE acknowledging a support case that I had created. I had long since forgot that I configured Insight Online direct connect, so it actually took a few minutes for me to put two and two together. The server by itself took care of everything!
After reviewing all these e-mails, logging in to the HPE support portal, I had realized that the server by itself had:
I called in to HPE support, mentioned this was the first time this had ever happened and asked if there was anything additional I needed to provide. All the engineer asked, was whether I wanted an engineer to replace the part, or if I was comfortable replacing the part myself (of course I want to replace it myself). That was it!
This is VERY interesting and cool technology. I can see this being extremely valuable for customers who have 4 hour response contracts with their HPE equipment.
I’ve provided some screenshots below to show the process.
While most of us frequently deploy new ESXi hosts, a question and task not oftenly discussed is how to properly decommission a VMware ESXi host. Some might be surprised to… Read More
This guide will outline the instructions to Disable the VMware Horizon Session Bar. These instructions can be used to disable the Horizon Session Bar (also known as the Horizon Client… Read More
Normally, any VMs that are NVIDIA vGPU enabled have to be manually migrated with manual vMotion if a host is placed in to maintenance mode, to evacuate the host. While… Read More
You may experience GPU issues with the VMware Horizon Indirect Display Driver in your environment when using 3rd party applications which incorrectly utilize the incorrect display adapter. This results with… Read More
Today we're going to cover a powerful little NAS being used with VMware; the Synology DS923+ VMware vSphere Use case and Configuration. This little (but powerful) NAS is perfect for… Read More
Today we'll go over how to install the vSphere vCenter Root Certificate on your client system. Certificates are designed to verify the identity of the systems, software, and/or resources we… Read More
View Comments
Great to know about that kind of service indeed very useful. Great work with your blog.