For some time I have had clients reporting issues when saving files using Word, Excel, PowerPoint, and other Microsoft Office applications on network locations (which includes “FolderRedirection” for the “Desktop” and “My Documents” which is included in Windows Small Business Server 2008).
Over the last couple months I have spent quite a bit of time using Google to try and find out why this is happening. Tonight I told myself I NEED to find a proper fix.
After trying numerous search strings, I started to read articles that pointed towards disabling SMB2 (SMB version 2). I would be interested in trying this approach on a typical Windows Server 2008 box, however most of my clients run SBS 2008 and I’ve seen no feedback on whether or not this will cause issues when performing this fix. Also, I have no idea what type of impact it will have on other applications. Generally I just didn’t feel comfortable doing this.
Spending another hour searching, and trying more search strings, I finally came across this KB article 2292752 posted by Microsoft (http://support.microsoft.com/kb/2292752).
The KB article states that this is related to a Network Driver included inside of Windows 7, and that an alternative patch that was designed for a different type of issue also fixes this issue. This patch can be found at http://support.microsoft.com/kb/981711.
Make sure that when filling out your e-mail to download the hotfix that you download the appropriate fix (x86 vs. x64 vs. Itanium).
Please note: This fix comes with Microsoft “This has not been fully tested stamp”. We also take no responsibility in you performing this fix.
I downloaded the fix, and installed it on one of the computers that was experiencing the issue. After installing this I no longer experienced the “Save As” function, or “Save” function take forever with Office 2007/2010 apps. I will post a comment later after user testing has been completed to confirm this fully resolves the issue.