For some time now, I’ve been having issues using HP Intelligent Provisioning to update the firmware of my HP Proliant DL360p Gen8 servers. Typically, when configured and when running the firmware update option, it times out saying it cannot connect to HP’s servers.
With the recent separation of HP and HPE (HP Enterprise), I had a feeling this had to do with separation of their FTP server storage which houses all the updates.
Other behaviors when experiencing the issue, messages shown:
Retrieving data, this may take a few minutes…
Looking for updates, this may take a few minutes…
This process is taking longer than expected – Wait or Quit
Keep in mind that version 2.x of HP’s Intelligent Provision package is only for Gen9 (Generation 9) servers. For Gen8 (Generation 8) servers, you need the latest version of 1.x which at this time is 1.62(b) dated August 5th, 2015.
Download this version for your Gen8 servers from HPE’s Support website. After downloading the HPIP162b.2015_0730.43.iso file, burn it to a DVD, or mount it to a virtual media on your iLo connection, and update the software on the server during boot.
After doing this, you will be able to connect and check for firmware. I’m assuming you probably need the updated 2.x image if you’re running a Gen9 server.
HP Intelligent Provisioning Website
HP Intelligent Provisioning Recovery Media (Update Tool) Version 1.62 (b)