Nov 062017
 

Something that has bothered me for a very long time has been the fact that mobile devices (using Microsoft Exchange ActiveSync), automatically send read receipts if the sender has requested it without prompting the user. This means that if someone sends you an e-mail, requests and read receipt, and you open it on your mobile device; it will send a read receipt without prompting you or giving you a choice in the matter.

This is bad for a number of reasons such as spam (this is a big one, where they try to validate e-mail addresses), legal reasons, you don’t have the time to respond and don’t want a read receipt sent yet, or you simply don’t send read receipts…

Now, with Microsoft Exchange 2016 you can disable this so that mobile devices don’t automatically send these read receipts out. It’s a simple procedure using Outlook on the web (previously known as Outlook Web Access, a.k.a OWA).

To disable automatic read-receipts:

  1. Log on to your OWA (Outlook on the web) server.
  2. Click on settings (the gear) on the top rightOutlook on the Web (OWA) Settings
  3. Expand the “General” settings menu, and select “Mobile Devices” (as shown below)
    Outlook on the Web (OWA) Settings Pane
  4. Check the checkbox for “Don’t send read receipts for messages read on devices that use Exchange ActiveSync”.
    Don't send read receipts for messages read on devices that use Exchange ActiveSync

You’re done!

  2 Responses to “Disable auto read receipts being sent via mobile (Exchange ActiveSync) devices”

  1. is there a way for the administrator to make this change for each user at the portal level or via powershell

  2. Hi Lance,

    I’m not too sure actually. This is a great question though!

    I think you can specify this for “Outlook on the Web” via powershell, but I don’t know if it takes effect for ActiveSync Devices.

    If you want to try it out, the URL for the powershell commands are at:
    https://technet.microsoft.com/en-us/library/dd638117(v=exchg.160).aspx

    Let us know how you make out!

    Cheers,
    Stephen

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