May 082018

Recently a customer of mine who is using an outdated version of Intuit QuickBooks on their Terminal Server (RDS Remote Desktop Services) started to experience an issue when users attempted to log on. QuickBooks would initialize, then prompt the TLS 1.2 warning message, and then completely crash. This would prevent the users from doing any tasks.

In an effort to troubleshoot this, I tried to use different accounts, checked the QBW.ini file for any flags that could dismiss this message, tried Intuit’s “TLS preparedness tool” (which still scares me because I have no idea what system changes it made on the server), etc… All of these attempts had no effect on the issue.

For a temporary workaround, you’ll need to load up QuickBooks on a workstation (not using terminal services). You’ll need to open the datafile, select “Do Not Show this again”, and then close. You’ll need to do this for each datafile. Please note that if you do not receive the prompts on other datafiles, you’ll need to open the datafile with a different Quickbooks username (QB account, not Windows account) in order to get it to prompt.

This issue should only occur on older versions of Quickbooks when using TS/RDS. To officially resolve this issue, I recommend upgrading to a more recent (and in support) version of Quickbooks.

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