Microsoft (Classic) Teams VDI Optimization for VMware Horizon

 End User Computing, Microsoft 365, Microsoft Teams, Office 365, VDI, VMware Horizon View, Zero Clients/Thin Clients  14 Responses »
May 032021
 

This guide will show you to install Microsoft (Classic) Teams and deploy Microsoft Teams VDI Optimization on VMWare Horizon for Manual Pools, Automated Pools, and Instant Clone Pools, for use with both persistent and non-persistent VDI. This guide works for Microsoft Teams on Windows 10 and Windows 11, including the new Windows 11 22H2.

Please see my post Deploy and install the New Teams for VDI to learn how to deploy the new Teams client for VDI. The Classic client will go end of support on June 30, 2024.

Please make sure to check out Microsoft’s documentation on “Teams for Virtualized Desktop Infrastructure“, and VMware’s document “Microsoft Teams Optimization with VMware Horizon” for more information.

I also have a guide on how to Deploy, Install, and Configure Microsoft Office 365 in a VDI Environment, so make sure you check it out!

Requirements

To get started, you’ll need the following:

  • Microsoft Teams MSI Installer (Available here: 64-Bit, 32-Bit)
  • VMware Horizon Client (Available here)
  • VDI Desktop or VDI Base Image
  • Ability to create and/or modify GPOs on domain
  • VMware Horizon GPO Bundle

Background

Before Microsoft Teams VDI Optimization, VMware’s RTAV (Real-Time Audio-Video) was generally used. This offloaded audio and video to the VMware Horizon Client utilizing a dedicated channel over the connection to optimize the data exchange. With minor tweaks (check out my post on enhancing RTAV webcam with VMware Horizon), this actually worked quite well with the exception of microphone quality on the end-users side, and high bandwidth requirements.

Starting with Horizon View 7.13 and Horizon View 8 (2006), VMware Horizon now supports Microsoft Teams Optimization. This technology offloads the Teams call directly to the endpoint (or client device), essentially drawing over the VDI VM’s Teams visual interface and not involving the VDI Virtual Machine at all. The client application (or thin client) handles this and connects directly to the internet for the Teams Call. One less hop for data, one less processing point, and one less load off your server infrastructure.

Microsoft Teams Optimization uses WebRTC to function.

Deploying Microsoft Teams Optimization on VMware Horizon VDI

There are two components required to deploy Microsoft Teams Optimization for VDI.

  • Microsoft Specific Setup and Configuration of Microsoft Teams
  • VMware Specific Setup and Configuration for Microsoft Teams

We’ll cover both in this blog post.

Microsoft Specific Setup and Configuration of Microsoft Teams Optimization

First and foremost, do NOT bundle the Microsoft Teams install with your Microsoft 365 (Office 365) deployment, they should be installed separately.

We’re going to be installing Microsoft Teams using the “per-machine” method, where it’s installed in the Program Files of the OS, instead of the usual “per-user” install where it’s installed in the user “AppData” folder.

Non-persistent (Instant Clones) VDI requires Microsoft Teams to be installed “Per-Machine”, whereas persistent VDI can use both “Per-Machine” and “Per-User” for Teams. I use the “Per-Machine” for almost all VDI deployments. This allows you to manage versions utilizing MSIs and GPOs.

Please Note that when using “Per-Machine”, automatic updates are disabled. In order to upgrade Teams, you’ll need to re-install the newer version. Take this in to account when planning your deployment. If you use the per-user, it will auto-update.

For Teams Optimization to work, your endpoints and/or clients MUST have internet access.

Let’s Install Microsoft Teams (VDI Optimized)

For Per-Machine (Non-Persistent Desktops) Install, use the following command:

msiexec /i C:\Location\Teams_windows_x64.msi ALLUSER=1 ALLUSERS=1

For Per-User (Persistent VDI) Install, you can use the following command:

msiexec /i C:\Location\Teams_windows_x64.msi ALLUSERS=1

If in the event you need to uninstall Microsoft Teams to deploy an upgrade, you can use the following command:

msiexec /passive /x C:\Location\Teams_windows_x64.msi

And that’s it for the Microsoft Specific side of things!

VMware Specific Setup and Configuration for Microsoft Teams Optimization

When it comes to the VMware Specific Setup and Configuration for Microsoft Teams Optimization, it’s a little bit more complex.

VMware Horizon Client Installation

When installing the VMware Horizon Client, the Microsoft Teams optimization feature should be installed by default. However, doing a custom install, make sure that “Media Optimization for Microsoft Teams” is enabled (as per the screenshot below):

Screenshot of VMware View Client Install with Microsoft Teams Optimization
VMware View Client Install with Microsoft Teams Optimization

Group Policy Object to enable WebRTC and Microsoft Teams Optimization

You’ll only want to configure GPOs for those users and sessions where you plan on actually utilizing Microsoft Teams Optimization. Do not apply these GPOs to endpoints where you wish to use RTAV and don’t want to use Teams optimization, as it will enforce some limitations that come with the technology (explained in Microsoft’s documentation).

We’ll need to enable VMware HTML5 Features and Microsoft Teams Optimization (WebRTC) inside of Group Policy. Head over and open your existing VDI GPO or create a new GPO. You’ll need to make sure you’ve installed the latest VMware Horizon GPO Bundle. There are two switches we need to set to “Enabled”.

Expand the following, and set “Enable HTML5 Features” to “Enabled”:

Computer Configuration -> Policies -> Administrative Templates -> VMware View Agent Configuration -> VMware HTML5 Features -> Enable VMware HTML5 Features

Next, we’ll set “Enable Media Optimization for Microsoft Teams” to “Enabled”. You’ll find it in the following:

Computer Configuration -> Policies -> Administrative Templates -> VMware View Agent Configuration -> VMware HTML5 Features -> VMware WebRTC Redirection Features -> Enable Media Optimization for Microsoft Teams

And that’s it, you’re GPOs are now configured.

If you’re running a persistent desktop, run “gpupdate /force” in an elevated command prompt to grab the updated GPOs. If you’re running a non-persistent desktop pool, you’ll need to push the base image snapshot again so your instant clones will have the latest GPOs.

Confirming Microsoft Teams Optimization for VDI

There’s a simple and easy way to test if you’re currently running Microsoft Teams Optimized for VDI.

  1. Open Microsoft Teams
  2. Click on your Profile Picture to the right of your Company Name
  3. Expand “About”, and select “Version”
Screenshot of Microsoft Teams - About and Version to check Teams Optimization for VDI
Microsoft Teams – About and Version to check Teams Optimization for VDI

After selecting this, you’ll see a toolbar appear horizontally underneath the search, company name, and your profile picture with some information. Please see the below examples to determine if you’re running in 1 of 3 modes.

The following indicates that Microsoft Teams is running in normal mode (VDI Teams Optimization is Disabled). If you have configured VMware RTAV, then it will be using RTAV.

Screenshot indicator of Microsoft Teams VDI Optimization disabled
Microsoft Teams VDI Optimization disabled

The following indicates that Microsoft Teams is running in VDI Optimized mode (VDI Teams Optimization is Enabled showing “VMware Media Optimized”).

Screenshot indicator of Microsoft Teams VDI Optimization enabled
Microsoft Teams VDI Optimization enabled

The following indicates that Microsoft Teams is configured for VDI Optimization, however is not functioning and running in fallback mode. If you have VMware RTAV configured, it will be falling back to using RTAV. (VDI Teams Optimization is Enabled but not working showing “VMware Media Not Connected”, and is using RTAV if configured).

Screenshot of Microsoft Teams VDI Optimization Fallback
Microsoft Teams VDI Optimization Fallback

If you’re having issues or experiencing unexpected results, please go back and check your work. You may also want to review Microsoft’s and VMware’s documentation.

Conclusion

This guide should get you up and running quickly with Microsoft Teams Optimization for VDI. I’d recommend taking the time to read both VMware’s and Microsoft’s documentation to fully understand the technology, limitations, and other configurables that you can use and fine-tune your VDI deployment.

Secure your business and enterprise IT systems with Multi Factor Authentication (MFA)

 Duo MFA, Linux, Remote Access, Remote Desktop Services (RDS), Security, VMware Horizon View  No Responses »
Jul 132020
 
Picture of the DUO Security Logo

When you’re looking for additional or enhanced options to secure you’re business and enterprise IT systems, MFA/2FA can help you achieve this. Get away from the traditional single password, and implement additional means of authentication! MFA provides a great compliment to your cyber-security policies.

My company, Digitally Accurate Inc, has been using the Duo Security‘s MFA product in our own infrastructure, as well as our customers environments for some time. Digitally Accurate is a DUO Partner and can provide DUO MFA Services including licensing/software and the hardware tokens (Duo D-100 Tokens using HOTP).

What is MFA/2FA

MFA is short for Multi Factor authentication, additionally 2FA is short for Two Factor Authentication. While they are somewhat the same, multi means many, and 2 means two. Additional security is provided with both, since it provides more means of authentication.

Traditionally, users authenticate with 1 (one) level of authentication: their password. In simple terms MFA/2FA in addition to a password, provides a 2nd method of authentication and identity validation. By requiring users to authentication with a 2nd mechanism, this provides enhanced security.

Why use MFA/2FA

In a large portion of security breaches, we see users passwords become compromised. This can happen during a phishing attack, virus, keylogger, or other ways. Once a malicious user or bot has a users credentials (username and password), they can access resources available to that user.

By implementing a 2nd level of authentication, even if a users password becomes compromised, the real (or malicious user) must pass a 2nd authentication check. While this is easy for the real user, in most cases it’s nearly impossible for a malicious user. If a password get’s compromised, nothing can be accessed as it requires a 2nd level of authentication. If this 2nd method is a cell phone or hardware token, a malicious user won’t be ale to access the users resources unless they steal the cell phone, or hardware token.

How does MFA/2FA work

When deploying MFA or 2FA you have the option of using an app, hardware token (fob), or phone verification to perform the additional authentication check.

After a user attempts to logs on to a computer or service with their username and password, the 2nd level of authentication will be presented, and must pass in order for the login request to succeed.

Please see below for an example of 2FA selection screen after a successful username and password:

Screenshot of Duo MFA 2FA Prompt on Windows Login
Duo Security Windows Login MFA 2FA Prompt

After selecting an authentication method for MFA or 2FA, you can use the following

2FA with App (Duo Push)

Duo Push sends an authentication challenge to your mobile device which a user can then approve or deny.

Please see below for an example of Duo Push:

Screenshot of Duo Push Notification to Mobile Android App
Duo Push to Mobile App on Android

Once the user selects to approve or deny the login request, the original login will either be approved or denied. We often see this as being the preferred MFA/2FA method.

2FA with phone verification (Call Me)

Duo phone verification (Call Me) will call you on your phone number (pre-configured by your IT staff) and challenge you to either hangup to deny the login request, or press a button on the keypad to accept the login request.

While we rarely use this option, it is handy to have as a backup method.

2FA with Hardware Token (Passcode)

Duo Passcode challenges are handled using a hardware token (or you can generate a passcode using the Duo App). Once you select this method, you will be prompted to enter the passcode to complete the 2FA authentication challenge. If you enter the correct passcode, the login will be accepted.

Here is a Duo D-100 Token that uses HOTP (HMAC-based One Time Password):

Picture of Duo D-100 HOTP Hardware Token
Duo D-100 HOTP Hardware Token

When you press the green button, a passcode will be temporarily displayed on the LCD display which you can use to complete the passcode challenge.

You can purchase Hardware Token’s directly from Digitally Accurate Inc by contacting us, your existing Duo Partner, or from Duo directly. Duo is also compatible with other 3rd party hardware tokens that use HOTP and TOTP.

2FA with U2F

While you can’t visibly see the option for U2F, you can use U2F as an MFA or 2FA authentication challenge. This includes devices like a Yubikey from Yubico, which plugs in to the USB port of your computer. You can attach a Yubikey to your key chain, and bring it around with you. The Yubikey simply plugs in to your USB port and has a button that you press when you want to authenticate.

When the 2FA window pops up, simply hit the button and your Yubikey will complete the MFA/2FA challange.

What can MFA/2FA protect

Duo MFA supports numerous cloud and on-premise applications, services, protocols, and technologies. While the list is very large (full list available at https://duo.com/product/every-application), we regularly deploy and use Duo Security for the following configurations.

Windows Logins (Server and Workstation Logon)

Duo MFA can be deployed to not only protect your Windows Servers and Workstations, but also your remote access system as well.

When logging on to a Windows Server or Windows Workstation, a user will be presented with the following screen for 2FA authentication:

Screenshot of Duo MFA 2FA Prompt on Windows Login
Duo Security Windows Login MFA 2FA Prompt

Below you can see a video demonstration of DUO on Windows Login.

DUO works with both Windows Logins and RDP (Remote Desktop Protocol) Logins.

VMWare Horizon View Clients (VMWare VDI Logon)

Duo MFA can be deployed to protect your VDI (Virtual Desktop Infrastructure) by requiring MFA or 2FA when users log in to access their desktops.

When logging on to the VMware Horizon Client, a user will be presented with the following screen for 2FA authentication:

Screenshot of Duo MFA 2FA Prompt on VMWare Horizon Client Login
Duo Security VMWare Horizon Client Login MFA 2FA Prompt

Below you can see a video demonstration of DUO on VMware Horizon View (VDI) Login.

Sophos UTM (Admin and User Portal Logon)

Duo MFA can be deployed to protect your Sophos UTM firewall. You can protect the admin account, as well as user accounts when accessing the user portal.

If you’re using the VPN functionality on the Sophos UTM, you can also protect VPN logins with Duo MFA.

Unix and Linux (Server and Workstation Logon)

Duo MFA can be deployed to protect your Unix and Linux Servers. You can protect all user accounts, including the root user.

We regularly deploy this with Fedora and CentOS (even FreePBX) and you can protect both SSH and/or console logins.

When logging on to a Unix or Linux server, a user will be presented with the following screen for 2FA authentication:

Screenshot of Duo MFA 2FA Prompt on CentOS Linux Login
Duo Security CentOS Linux login MFA 2FA Prompt

Below you can see a video demonstration of DUO on Linux.

WordPress Logon

Duo MFA can be deployed to protect your WordPress blog. You can protect your admin and other user accounts.

If you have a popular blog, you know how often bots are attempting to hack and brute force your passwords. If by chance your admin password becomes compromised, using MFA or 2FA can protect your site.

When logging on to a WordPress blog admin interface, a user will be presented with the following screen for 2FA authentication:

Screenshot of Duo MFA 2FA Prompt on WordPress Login
Duo Security WordPress Login MFA 2FA Prompt

Below you can see a video demonstration of DUO on a WordPress blog.

How easy is it to implement

Implementing Duo MFA is very easy and works with your existing IT Infrastructure. It can easily be setup, configured, and maintained on your existing servers, workstations, and network devices.

Duo offers numerous plugins (for windows), as well as options for RADIUS type authentication mechanisms, and other types of authentication.

How easy is it to manage

Duo is managed through the Duo Security web portal. Your IT admins can manage users, MFA devices, tokens, and secured applications via the web interface. You can also deploy appliances that allow users to manage, provision, and add their MFA devices and settings.

Duo also integrates with Active Directory to make managing and maintaining users easy and fairly automated.

Let’s get started with Duo MFA

Want to protect your business with MFA? Give me a call today!

How to create an Active Directory Domain on Windows Server 2019

 Active Directory, Microsoft, Windows Server, Windows Server 2019  No Responses »
May 172020
 
Microsoft Windows Server Logo Image

Today we take it back to basics with a guide on how to create an Active Directory Domain on Windows Server 2019.

These instructions are also valid for previous versions of Microsoft Windows Server.

This video will demonstrate and explain the process of installing, configuring, and deploying a Windows Server 2019 instance as a Domain Controller, DNS Server, and DHCP Server and then setting up a standard user.

I also have a newer guide on How to create an Active Directory Domain on Windows Server 2022!

Check it out and feel free to leave a comment! Scroll down below for more information and details on the guide.

Windows Server 2019: How to Create an Active Directory Domain

Who’s this guide for

No matter if you’re an IT professional who’s just getting started or if you’re a small business owner (on a budget) setting up your first network, this guide is for you!

What’s included in the video

In this guide I will walk you through the following:

  • Installing Windows Server 2019
  • Documenting a new Server installation
  • Configuring Network Settings
  • Installation and configuration of Microsoft Active Directory
  • Promote a server as a new domain controller
  • Installation and configuration of DNS Role
  • Installation and configuration of DHCP Role
  • Setup and configuration of a new user account

What’s required

To get started you’ll need:

Hardware/Software used in this demonstration

  • VMware vSphere
  • HPE DL360p Gen8 Server
  • Microsoft Windows Server 2019
  • pfSense Firewall

Other blog posts referenced in the video

The following blog posts are mentioned in the video:

Install Office 365 in a Remote Desktop Services Environment

 Microsoft, Microsoft 365, Office 365, Remote Desktop Services (RDS)  63 Responses »
Mar 302020
 
Office 365 Logo

Once you deploy Remote Desktop Services (RDS) for employee remote access, your next step will be to install user applications as well as all your line of business applications.

One of the most widely used applications suite is Microsoft Office, particularly Microsoft Office 365.

In order to deploy Microsoft Office 365 in a Remote Desktop Services environment, a number of requirements must be met. There is also special instructions which must be followed to properly deploy it.

This information also applies when you want to install Office 365 / Microsoft 365 to a shared virtual machine or a golden image for VDI (for VDI you can read my full guide “Deploy, Install, and Configure Microsoft Office 365 in a VDI Environment“).

After reading and completing the steps in this blog post and deploying Office 365, you can head over to my guide on how to Configure Office 365 in a Remote Desktop Services Environment using GPOs to pre-configure Microsoft Office and it’s applications for when your users log in.

What’s required

To deploy Microsoft Office 365 on a Remote Desktop Services Server, you’ll need:

  • A Remote Desktop Services Server (Configured and Running)
  • Microsoft 365 Apps for Enterprise (formerly named as Office 365 ProPlus)

Licensing

Special attention must be paid to licensing. In order to properly license and activate Office 365, you’ll need one of the following products that supports Shared Computer Activation:

  • Microsoft 365 Apps for Enterprise (formerly known as Office 365 ProPlus)
  • Office 365 E3
  • Office 365 E5
  • Microsoft 365 Business Premium

All 4 of these products include and support “Shared Computer Activation“.

Microsoft 365 Standard, Office 365 Business, Office 365 Business Premium, and Office 365 Business Essentials cannot be used as they do not include or support Shared Computer Activation.

An exception is made for Microsoft 365 Business Premium which actually includes Microsoft 365 Apps for Business, but doesn’t support enabling “Shared Computer Activation” via Group Policy Objects and must be done using the XML configuration file method.

Installing Office 365

Once you have the proper licensing and you’re ready to proceed, you can start!

  1. First you’ll need to download the Office Deployment Tool from this link: https://go.microsoft.com/fwlink/p/?LinkID=626065. You save this wherever.
  2. Create a directory that you can work in and store the Office 365 installation files.
  3. Open the file you downloaded from the Microsoft Download site, extract the files in to the working directory you created in step 2.
  4. Open a Command Prompt, and change in to that working directory.
  5. We’re now going to run the tool and download the x64 image using the xml that was extracted by running the following command:
    setup.exe /download configuration-Office365-x64.xml
    To download the 32-bit version or enterprise version, use one of the other xml files that are in the directory.
  6. There will be no output and it will take a while so be patient.
  7. Now we want to open the xml file we previously used (in our case “configuration-Office365-x64.xml”) and add the following lines to the file right above the final line (right above </Configuration>):
    <Display Level="None" AcceptEULA="True" />
    <Property Name="SharedComputerLicensing" Value="1" />
    These variables enable Shared Computer Activation and disable automatic activation. Save the file.
  8. We can now install Office 365 by running the following command:
    setup.exe /configure configuration-Office365-x64.xml

Office 365 should now install silently, and then afterwards you should be good to go!

When a user logs in for the first time it will ask them to activate on their account. The user must have a license attached to their Office 365 account.

For more information and advanced settings, you can see the Microsoft guide here: https://docs.microsoft.com/en-us/deployoffice/deploy-office-365-proplus-by-using-remote-desktop-services.

You are now ready to proceed to Configure Office 365 in a Remote Desktop Services environment, so that everything is configured and ready to use when your users log in.

How to rapidly deploy Remote Desktop Services (RDS) for employee remote access

 Microsoft, Remote Access, Remote Desktop Services (RDS), Security  10 Responses »
Mar 222020
 
Microsoft Remote Desktop Services Logo

In the last few months, the crisis with COVID19 has put organizations in a panic to enable employees to be able to work from home, to continue business productivity, keep employees safe, and keep employees on the payroll. It’s good for business, and it’s good for employees to avoid layoffs so everyone keeps their jobs.

This has put IT departments and IT professionals in a hectic position where they must roll out and deploy remote access technologies on the fly, often with little or no notice.

I’ve heard horror stories where organization leadership has made decisions without consulting IT which resulted in the inability to work, also where organizations didn’t involve their IT teams in strategizing and planning moving forward.

Business executive giving directive on IT

In this post I’m going to outline the most efficient way to rapidly deploy Remote Desktop Services (RDS) for employee remote access.

Remote Access Technologies

There’s a number of different remote access technologies and software packages available today. Some are designed to allow you to work fully remotely (providing a remote desktop to office resources), and some are designed to provide access to specific resources remotely (such as documents, files, etc).

The main technologies typically used for remote access include:

The main software packages that enable a remote workforce include:

  • Microsoft Office 365
  • Microsoft 365
  • Skype for Business
  • Microsoft Teams
  • Zoom
  • Numerous other applications and cloud suites

Every technology or application has it’s purpose and is deployed depending on the business requirements, however in this specific situation we need a solution that is easy and fast to deploy.

For most small to medium sized businesses, Remote Desktop Services would be the easiest solution to roll out on such short notice.

Remote Desktop Services (RDS)

Remote Desktop Services is a server/client technology that allows the client to connect to the server, and have access to a full Windows desktop that’s actually running on the server itself.

These sessions are encrypted, secure, and essentially brings the display to the connecting client, and brings back mouse and keyboard feedback.

With Remote Desktop Services, you’re maintaining one Windows Server that provides multiple concurrent sessions for multiple concurrent users. You can install software packages (database applications, Microsoft Office 365, and other line of business applications), and make them available to the connecting users.

Even users who are accessing large files have a beautiful experience since the data never leaves your IT environment, only the sessions display is transmitted.

This works great for home users who have slow internet connections, users who are travelling, or using their cell networks LTE connection to connect.

For administrators, it provides an easy way to manage a desktop experience for multiple users by maintain a single server. There are also many additional controls you can implement to limit access and optimize the experience.

What’s required

When deploying RDS, you’ll need the following:

  • A dedicated Server or dedicated Virtual Machine running Microsoft Windows Server to be configured as a Remote Desktop Services server.
  • Remote Desktop Services CALs (Client Access Licenses – One CAL is required for each user or device)
  • A high speed internet connection (that can handle multiple RDS sessions)
  • A firewall to protect the RDS Server and preferably 2FA/MFA logins
  • A Static IP and DNS entries to make the server available to the internet and your users

You’ll want the RDS server to be dedicated strictly to Remote Desktop Services sessions. You will not want to run any other servers or services on this server or virtual machine.

You will need to purchase RDS CALs. A Remote Desktop Services Client access license, is required for every device or user you have connected to your RDS server. During your initial purchase of RDS CALs, you must choose between user count based licensing, or device count based licensing. If you need help with licensing Microsoft Remote Desktop Services, please feel free to reach out to me.

The connections between the server and client consist of an encrypted presentation of the display, as well as mouse/keyboard feedback, and other peripherals. For a single session it’s not much, which means your users don’t ultra fast internet connections. However, on the server side if you are running multiple sessions, the bandwidth requirements add up.

Remote Desktop Services servers are often under attack on the internet. You’ll find that the servers are subjected to scans, brute force attempts, and exploit execution. You’ll want to make sure that you have both a firewall (with intrusion prevention) and a security technology like DUO Security Two Factor Authentication configured to protect your server.

Finally, you’ll need a static IP on the internet and a friendly DNS hostname for your employees to connect to using the Remote Desktop Protocol (RDP) Client, such as “remote.companyname.com”.

Deploying RDS

Deploying RDS is easy. Here is a brief summary of the steps to rapidly deploy a Remote Desktop Services server for remote access.

  1. Install Windows Server on the server or virtual machine that will host RDS.
  2. Configure networking (static IP) and join to domain.
  3. Using the server manager, add the Remote Desktop Services role.
  4. Configure Remote Desktop Services and Remote Desktop Web Access
  5. Configure an SSL Certificate
  6. Configure user session settings
  7. Install user software on the RDS Server (Including Office 365, Line of Business applications, and others)
  8. Configure ACLs (Access Control) to secure user access.
  9. Test the environment
  10. Move to production

Even with limited to no experience with Remote Desktop Services, an IT professional will be able to deploy the first server within hours. A focus must be paid to securing the environment, performance enhancements can be made later after deployment.

Please note that special steps are required when you install Office 365 in a Remote Desktop Services Environment, and configure office 365 in a Remote Desktop Services environment.

Microsoft has a detailed deployment guide available here: https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-deploy-infrastructure

Security Considerations

As mentioned above, your RDS server will be subject to ongoing attacks. These attacks include vulnerability scans, bruteforce attempts, and targeted exploitation attempts.

  • You’ll want to make sure that you have and enforce strict password policies to stop bruteforce attempts.
  • A firewall should be implemented that includes an intrusion prevention system to identify and stop intrusion attempts.
  • You should implement two factor authentication using a product like Duo from Duo Security.

Your new RDS server while enabling a mobile workforce, also substantially increases your security footprint. Considerations must always be made and factored in when deploying internet available services.

Below is a video demo of what Duo Security Two Facter authentication looks like when logging in to an RDP session.

Duo Security Two Factor Authentication on Remote Desktop Services RDS Demo

Optimizations

There’s a fair number of optimizations which can be made in an RDS environment. I’m going to cover a few of the most widely used below.

Please note, you should also configure the RDS Group Policy Objects (GPO) as well.

Folder Redirection

While most data should be stored on network shares, we often find that users will store data and files on their Desktop and My Documents.

If you have available and extra storage, you can enable Desktop and My Documents Folder redirection. This will redirect users Desktop’s and My Document’s folders to a network share. On local computers on your network, the computers will retain a cached copy for performance.

If you deploy an RDS Server and have Folder redirection configured, the users My Documents and Desktop will be available to that user. Additionally since the server is on the same network as the share hosting the data, the RDS server will not retain a local cached copy (saving space).

If you are considering implementing and turning on Folder Redirection, I would recommend doing so before deploying an RDS Server (especially before a user logs in for the first time).

Anti-virus and Endpoint Protection

Careful consideration must be made when choosing the antivirus and endpoint protection software for your RDS environment.

First, you must make sure that your antivirus and/or endpoint protection vendor supports Remote Desktop Services, and then also deploy their recommended settings for that type of environment.

A proper endpoint protection solution should run few processes for all users, and not individual processes for each user.

Service Delivery

For continued service delivery, your IT staff must monitor and maintain the server. This includes monitoring logs, updating it via Windows Update, and updating the various applications your users are using.

IT professional working on organization infrastructure including Remote Desktop Services RDS

As the environment grows, you can deploy additional RDS Servers and create an RDS Farm. If you get to this point you’ll be able to deploy a load balancer and grow as more performance is required, or additional users are brought online.

Software Installation

When installing software on your Remote Desktop Services Server, extra steps must be taken so that the registry is properly handled for the multi-user environment.

Before launching a software installer, open a command prompt (elevated as Administrator) and run the following command:

change user /install

This will change your user session to an install mode. You can now run your software installation.

After the software installation is complete, put the RDS Server back in to execution mode with the following command:

change user /execute

Performing the above will make sure that the registry is properly handled during software installation for proper functioning of software in a multi-user RDS environment. Restarting the server will always automatically bring it back up in execute mode.

Conclusion

Deploying a Remote Desktop Services server is a great way to get a large number of users online and working remotely in a short amount of time. This keeps management happy, employees happy, and maintains a productive workforce.

Employee working remotely from home using Remote Desktop Services

As I mentioned, there are numerous other technologies so depending on what your company has already implemented or is using, may change what solution would be best for you.

If you have any questions or require help or assistance with deploying Remote Desktop Services for your organization, don’t hesitate to reach out to me!

Leave a comment with some feedback!

Microsoft Small Business Server Migration

 Exchange Server, Microsoft, Small Business Server  No Responses »
Feb 282020
 
Image of Small Business Server software box

Is it time to upgrade and migrate from Microsoft Windows Small Business Server to a new platform? Need help with the migration?

Windows Server 2008 (which is part of SBS) has reached it’s end of life. It’s now time to upgrade. I can help! I provide Small Business Server migration consulting services!

SBS Migration and Consulting Services

With over 50 Small Business Server migrations under my belt, I can assist, perform, and provide consulting services if your company or organization is looking to migrate from Microsoft Small Business Server to a new platform.

For more information on Small Business Server consulting services and help with migrations, please see: https://www.stephenwagner.com/hire-stephen-wagner-it-services/

Small Business Server Experience/Services

  • SBS Migration (SBS to SBS)
  • SBS to Full Microsoft Windows Server
  • SBS to Microsoft Exchange (2016, 2019)
  • SBS to Office 365
  • SBS to Microsoft Azure
  • SBS to 3rd party platforms
  • SBS Consulting and Advice
  • File and Print Server SBS Migration
  • Certificate Services Migration
  • SharePoint Services Migration
  • SBS Server decommission

Contact me for more Information

Feel free to contact me for assistance at https://www.stephenwagner.com/hire-stephen-wagner-it-services/.

Whether you need someone to complete and perform the migration, assist, plan, or just advise and check over things, I can help!

Disk Cleanup on Windows Server 2019, Server Core Edition

 Windows Server 2019, Windows Server Core  6 Responses »
Jan 312020
 
Microsoft Windows Server Logo Image

While us pros usually stay away from this tool, it is needed sometimes. Recently I found myself in a situation where I wanted to run the “Disk Cleanup” Windows app, on a Windows Server 2019 VM running Server Core.

As you all know, Server Core has a limited GUI. You’re able to run things like a command prompt, Task Manager, notepad, and other limited things. I wanted to see if we could get Disk Manager running on it, because of it’s light UI I was thinking it may be possible.

How to install Disk Cleanup (cleanmgr.exe) on Windows Server 2019, Server Core edition

Two files are required for Disk Cleanup:

  • cleangmgr.exe – The Disk Cleanup executable
  • cleanmgr.exe.mui – I’m assuming this is the language files required for the application

The above files when installed, are stored here:

  • C:\Windows\System32\cleanmgr.exe
  • C:\Windows\System32\en-US\cleanmgr.exe.mui

When it comes to installing Disk Cleanup, you need to have those two files placed in their appropriate directories.

You can source these files from other servers (preferably running the same version of Windows Server), or you can snag the files from the WinSXS folder on a valid Windows install. An example of the WinSXS paths can be found below:

Windows Server 2016

  • cleanmgr.exe – C:\Windows\WinSxS\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_10.0.14393.0_none_9ab8a1dc743e759a\cleanmgr.exe
  • cleanmgr.exe.mui – C:\Windows\WinSxS\amd64_microsoft-windows-cleanmgr.resources_31bf3856ad364e35_10.0.14393.0_en-us_8b4adb68af596a23\cleanmgr.exe.mui

After placing these files in their proper directory, you can open a command prompt and just type “cleanmgr” to launch the Disk Cleanup application.

These instructions also apply to the fully loaded version of Windows Server 2019 (full GUI), as well as previous versions.

Windows 10 Version 1909 Smart Menu and Search not working

 Microsoft, Windows 10  6 Responses »
Dec 132019
 
Microsoft Windows Logo

Yesterday, December 12th 2019, I powered on my Windows 10 1909 workstation to see that the start menu wasn’t working, along with the notification tray. I could launch programs from the taskbar, but search, start, and notifications were not functioning.

Attention: If you are experiencing issues with search, please continue reading to the bottom of the blog post and the update marked February 5th, 2020.

Since my workstation is running as a VDI instance, I checked vSphere and noticed the VM was running at extremely high CPU. Inside of the workstation, I opened up the event log and found numerous errors pertaining to the User Shell Experience, as well as multiple Windows 10 apps (UWP apps).

I tried to troubleshoot this using multiple methods found online on google. It sounds like this is a common issue for the past couple months, but no one has been able to find a fix.

Finally, after 14 hours of frusteration, I finally decided to restore the workstaton (VM) from a snapshot backup the night before. Powering it on the start menu was working. I installed some updates and everything is still working great.

If anyone has any information on this, please post it in the comments! I was surprised this isn’t easily fixable and actually required a restore from backup. I’m assuming numerous others are experiencing this issue.

Windows 10 Search on Start Menu not working

Update – February 5th 2020: Today, I noticed my search bar had stopped functioning. I also noticed lots of traffic to my blog for people searching for this. After some research I found this page: https://superuser.com/questions/1522905/windows-10-search-not-loading-showing-blank-window

I’ve condensed the fix. To resolve this issue, perform the following instructions:

  1. Open Notepad
  2. Copy and paste the below text:
    Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Search]
"CortanaConsent"=dword:00000000
"BingSearchEnabled"=dword:00000000
  3. Save file as “FixSearch.reg”
  4. Run the file (double click) or import the .reg file in to your registry
  5. Restart explorer.exe or restart your computer

The issue should now be resolved.

RODC for ROBO – Read Only Domain Controller for Remote Office/Branch Office

 Active Directory, Microsoft, Windows Server 2016, Windows Server 2019  3 Responses »
Oct 072019
 
Microsoft Windows Server Logo Image

Today I’m going to be talking about Read Only Domain Controllers (RODC). An RODC is a Read Only Domain Controller for Active Directory Services inside of Microsoft Windows Server. It has become one of my favorite discoveries in the last 10 years for use with clients in certain situations.

A Read Only Domain Controller is similar to a regular Domain Controller, with the exception that the content is synchronized and available as a read-only copy. You cannot write to an RODC AD database.

Let’s explore RODC’s in more depth and find out what they are, why they are used, and use-case scenario examples.

What is an RODC

Read Only Domain Controllers were originally released with Windows Server 2008, and have been available on all versions since (including Windows Server 2008R2, Windows Server 2012/2012R2, Windows Server 2016, and Windows Server 2019).

A Domain controller that is an RODC contains a read-only cached copy of the Active Directory database. Additional sets of controls are available to control and limit this information and what is stored and cached.

Why an RODC

A Read Only Domain Controller is typically placed in situations and scenarios where a standard writable domain controller cannot be placed. The AD data/information can be filtered so that important items such as passwords, credentials, and other security sensitive information are not cached on that server. This provides a safety mechanism if the RODC is stolen or compromised (either physically, or virtually). You can control it so that only required information is cached, such as credentials for the users in the specific office.

RODC’s are meant to be used at remote offices and/or branch offices (ROBO) to allow services to function that rely on Active Directory such as file/print services and other Active Directory applications. Also, typically at these sites it either wouldn’t make sense or be safe to have a writable domain controller, however the RODC is needed to cache AD information, and enhance performance of these AD applications.

Offloading Active Directory requests to a single cached copy onsite on an RODC significantly reduces bandwidth pipe requirements versus having numerous computers and users authenticating and requesting Active Directory content over a site-to-site VPN between the main office and remote office/branch office.

Also, if you have an office with an unstable internet connection where the site-to-site VPN regularly has issues or isn’t always available, having an RODC available to handle Active Directory requests can keep that office online and functioning.

Scenarios for an RODC

In the past I’ve used Read Only Domain Controllers for a few different types of scenarios. I’ll get in to them below and explain why.

The scenarios:

  • AD Cache for ROBO (Remote Office Branch Office)
    • Unstable internet connection
    • AD Services at remote site (File/Print, LoB)
    • Numerous Users accessing Active Directory
    • Improve login times
  • ROBO with Potential Security issues (theft, lack of survailence, etc.)
    • Office is in remote area with delayed physical security response, risk of theft
    • Server physical security at risk, employees could have access
  • Corporate Infrastructure hosted in the Cloud
    • Domain Controller in the Cloud
    • Need a DC on-premise to handle logins and resource access

AD Cache for ROBO (Remote Office Branch Office)

Implementing an RODC in this situation is an excellent example. In a situation where an office has unreliable (intermittent or slow) internet but is critical to business continuity, an RODC can keep them up and running uninterrupted.

Typically, if you were just using a Site-to-Site VPN, if that connection went down, users wouldn’t be able to authenticate against Active Directory or access resources in Active Directory. Having an RODC on-site, allows them to authenticate (if their credentials are stored) and access resources.

As most IT professionals are aware, having a large number of users authenticating and accessing these resources over a VPN can use up the bandwidth pipe and cause issues. Having an RODC locally virtually eliminates VPN bandwidth usage to only Active Directory synchronization, and synchronization deltas.

Finally, having users authenticate locally instead of a saturated high latency VPN connection, improves their login time and performance.

ROBO with Potential Security issues (theft, lack of survailence, etc.)

If you have a remote site with security concerns, an RODC can help you with your security strategy.

If an RODC is physically stolen, only credentials that are filtered to be cached on that RODC are stored locally, this usually excludes administrative accounts as well as other users and services that aren’t accessed or used at the remote site. Also, because the domain controller isn’t writable, the thief cannot power on, inject data in to Active Directory and have it sync to your other domain controllers if they somehow gained access to your internal network.

The above also holds true for possible malicious employees who may have skills or knowledge, or allow other 3rd parties to have physical or virtual access to the server.

In the event of a disaster, restoring or recreating an RODC is easy and fast. Since it synchronizes from writable DCs on the network, the concerns of traditional writable domain controller restores don’t need to be considered.

Corporate Infrastructure hosted in the Cloud

If by chance most of your corporate infrastructure is hosted in the cloud, you know that you still need some on-premise resources and infrastructure to handle and offload bandwidth requirements between your LAN network and virtual cloud LAN network.

Typically, in most cases you’d have an on-site on-premise domain controller to handle local login and authentication, as well as resource access. But why use a fully writable domain controller, when you can use an easy to manage and maintain RODC?

Using an RODC at your local site allows you to offload services off the pipe, to the RODC, again limiting bandwidth requirements to AD synchronizations and delta synchronizations. This allows your bandwidth to be used for more important things like Line of Business applications, e-mail, etc.

As most IT professionals prefer simple and functional, this keeps simplified and easy to manage.

Conclusion

RODC’s are a perfect tool to compliment your IT infrastructure and help secure it as well. I’ve placed numerous Read Only Domain Controllers at customers branch offices, remote oil and gas sites, and in various other scenarios.

Not only have they kept these customers up and running during outages, but the ease of use and ease of management make it common sense to use this technology.

Microsoft Exchange Backup and Disaster Recovery

 Exchange Server, Microsoft  2 Responses »
Oct 062019
 

Today I wanted to do a brief post addressing Microsoft Exchange Backup and Disaster Recovery.

In the past week I’ve had over 30 people reach out to me via chat looking for help and advice in situations where:

  • A Cumulative Update Failed
  • Exchange Services will not start
  • Hardware Failure Occurred

In all of these cases the admins took a snapshot of their Exchange virtual machine (in Hyper-V or ESXi/VMware), and then restored it to the previous point when the failure occurred. This completely broke their Exchange install and possibly made it unrecoverable.

The above example is what you DO NOT want to do.

Microsoft Exchange Aware Backups

As per: https://docs.microsoft.com/en-us/exchange/high-availability/disaster-recovery/disaster-recovery?view=exchserver-2019

Exchange Server supports only Exchange-aware, VSS-based backups. Exchange Server includes a plug-in for Windows Server Backup that enables you to make and restore VSS-based backups of Exchange data. To back up and restore Exchange Server, you must use an Exchange-aware application that supports the VSS writer for Exchange Server, such as Windows Server Backup (with the VSS plug-in), Microsoft System Center 2012 – Data Protection Manager, or a third-party Exchange-aware VSS-based application.

You must use an Exchange-aware backup and/or disaster recovery application/software suite. These applications are aware of Exchange and designed to perform proper backups of Exchange, the mailboxes, and configuration. Not only do they backup the mailbox database and the VM running Exchange, but they also backup the system state and configuration of Microsoft Exchange.

Simply performing a VM snapshot is not supported and can break your Exchange installation.

Note that the configuration for Microsoft Exchange is stored inside of Active Directory, and not on the actual Exchange Server. Restoring the Exchange Server to a previous snapshot will cause a configuration synchronization gap between the Active Directory configuration and the mailbox database on the Exchange Server.

Options for Backup

There are plenty of options to perform Microsoft Exchange-aware backups.

If you’re looking for something free and easy, you could use the built-in Windows Server Backup function on Microsoft Windows Server. It’s perfect for special migration and upgrade jobs, homelabs, and small/micro sized businesses.

For larger organizations, I’ve used, setup, implemented, and managed the following backup applications:

There’s no excuse for not having a backup, especially if you call yourself a professional. You should always have a full working backup, especially before performing any type of maintenance, updates, or upgrades to your environment.

Microsoft Exchange Issues and Failures

Additionally, in the event of an issue, the solution isn’t always to restore from backup.

In most cases when something fails, it’s best practice to troubleshoot and correct the issue, instead of blasting away Exchange and restoring from backups.

Most Exchange installs can be saved simply by following standard troubleshooting procedures. Even if an Exchange Cumulative Update fails, you can fix what caused it to fail, and then re-run the installer/upgrader to attempt to recover! No backup restore needed!

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