Dec 132019
 
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Yesterday, December 12th 2019, I powered on my Windows 10 1909 workstation to see that the start menu wasn’t working, along with the notification tray. I could launch programs from the taskbar, but search, start, and notifications were not functioning.

Since my workstation is running as a VDI instance, I checked vSphere and noticed the VM was running at extremely high CPU. Inside of the workstation, I opened up the event log and found numerous errors pertaining to the User Shell Experience, as well as multiple Windows 10 apps (UWP apps).

I tried to troubleshoot this using multiple methods found online on google. It sounds like this is a common issue for the past couple months, but no one has been able to find a fix.

Finally, after 14 hours of frusteration, I finally decided to restore the workstaton (VM) from a snapshot backup the night before. Powering it on the start menu was working. I installed some updates and everything is still working great.

If anyone has any information on this, please post it in the comments! I was surprised this isn’t easily fixable and actually required a restore from backup. I’m assuming numerous others are experiencing this issue.

  2 Responses to “Windows 10 Version 1909 Smart Menu not working”

  1. Its a known fault with KB4517389 , uninstall this or install 2019-11 Cumulative Update (either for 1903 or for 1909), this will uninstall KB4517389

    for a user I then had to rebuild their User Profile as well

  2. Hi Paris,

    This happened with the November CU installed. Even after installing updates the issue still occured with me unfortunately.

    In my case I was stuck restoring from backup. Out of 6 workstations, this only happened on one of them.

    Cheers,
    Stephen

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